Privacy Policy

Information We Collect

When you register or use gv99, we collect certain categories of personal information necessary to provide our services, maintain account security, and comply with applicable regulations. The types of data we may collect include:

• Identity information: full name, date of birth, nationality, and government-issued identification documents for KYC verification purposes.
• Contact details: email address, mobile phone number, and residential address (city, district, Bangladesh division if applicable).
• Financial data: deposit and withdrawal transaction records, payment method identifiers (such as bKash account references, Nagad mobile numbers, or Rocket wallet IDs), and account balance history.
• Technical data: IP address, device type, browser version, operating system, time-zone setting (Bangladesh Standard Time, UTC+6), and cookie identifiers.
• Usage data: pages visited, games played (cricket betting, live casino, slots, crash games), session duration, wager amounts, and navigation paths within gv99.vin.

All information is collected with your implicit or explicit consent, either at the point of account creation, during gameplay, or through your continued use of the platform. We do not collect sensitive personal data beyond what is strictly necessary for account management and fraud prevention.

How We Use Your Information

gv99 processes the personal data we collect solely for the following legitimate purposes, each of which is essential to delivering a safe, fair, and reliable gaming experience for our users in Bangladesh and beyond:

• Account creation, verification, and ongoing management: confirming your identity, validating KYC documents, and maintaining secure access to your gv99 account.
• Processing financial transactions: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard in BDT, and maintaining accurate transaction records.
• Platform improvement and personalisation: analysing usage patterns to optimise game recommendations, user-interface responsiveness, and overall platform performance for Bangladeshi users.
• Fraud detection and responsible gaming enforcement: monitoring account activity for suspicious behaviour, applying deposit limits or self-exclusion measures where necessary, and ensuring all players are aged 21 or above.
• Customer communications: sending service notifications, security alerts, and promotional messages (where you have opted in) about bonuses, cricket betting events, and new game launches.

We do not use your data for any purpose not listed above without first obtaining your explicit consent. You may withdraw consent for marketing communications at any time by contacting our support team at [email protected].

Data Sharing and Disclosure

gv99 does not sell, trade, or rent your personal information to any third party for commercial gain. We may, however, share data in the following strictly limited circumstances:

• Service providers and payment processors: trusted technical partners who assist with payment processing (bKash, Nagad, Rocket, Dutch-Bangla Bank, City Bank), fraud prevention, and platform hosting. These parties operate under strict data-processing agreements and may only use your data for the specific contracted purpose.
• Legal and regulatory obligations: where required by applicable law or in response to a valid legal order, subpoena, or governmental request. In such cases we will disclose only the minimum information necessary to satisfy the legal requirement.
• Business transfers: in the unlikely event of a merger, acquisition, or sale of substantially all assets, your personal data may be transferred as part of that transaction. You will be notified via email and/or a prominent notice on gv99.vin prior to any such transfer.

Wherever possible, we apply data minimisation principles — sharing only what is strictly required for the specified purpose and ensuring that any third party receiving your data maintains equivalent standards of data protection.

Cookies and Tracking Technologies

gv99.vin uses cookies and similar tracking technologies to improve your browsing experience, remember your session preferences, and analyse platform usage patterns. Cookies are small text files placed on your device when you visit our site. We use the following categories of cookies: (1) Strictly necessary cookies, required for core functionality such as maintaining your login session and processing transactions; (2) Performance cookies, which collect anonymised data about how visitors use the site to help us improve speed and reliability; (3) Functional cookies, which remember your language preference and other settings to personalise your experience.

You may control cookie behaviour through your browser settings. Please note that disabling strictly necessary cookies may impair core platform functionality, including the ability to log in or complete transactions. We do not use cross-site tracking cookies or share cookie data with advertising networks.

Data Security

We take the security of your personal information seriously. gv99 employs a multi-layered security architecture that includes SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data stored at rest, multi-factor authentication options for account access, continuous monitoring for unauthorised access attempts, and regular security audits conducted by independent technical reviewers.

While we take every reasonable precaution to protect your data, no method of electronic transmission or digital storage is completely infallible. We therefore encourage you to maintain the security of your own account by using a strong, unique password and by logging out of your session when using a shared or public device. If you suspect any unauthorised access to your account, contact us immediately at [email protected].

Your Rights Over Your Data

As a gv99 user, you have the following rights in relation to the personal data we hold about you. You may exercise any of these rights by contacting our support team:

• Right of access: you may request a copy of the personal data gv99 holds about you, including a summary of how it is being used and with whom it has been shared.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to erasure: in certain circumstances (for example where data is no longer required for the original purpose), you may request the deletion of your personal data. Note that some records may need to be retained for legal, regulatory, or fraud-prevention reasons.
• Right to object to marketing: you may opt out of receiving promotional communications from gv99 at any time, without affecting your ability to continue using the platform.

We will respond to all valid data rights requests within a reasonable timeframe. In cases where a request cannot be fulfilled (for example, due to a legal retention obligation), we will explain the reason clearly and in writing.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected or to comply with applicable legal and regulatory requirements. In practice, this means: account information and transaction records are retained for the duration of your account's active status plus a minimum of five years following account closure; technical log data (IP logs, session data) is retained for up to twelve months; marketing preferences and consent records are retained until you withdraw consent or close your account.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data lifecycle management procedures.

Third-Party Payment Processors

To facilitate deposits and withdrawals in Bangladesh, gv99 integrates with third-party payment processors including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and international card networks (Visa, Mastercard). When you initiate a financial transaction, relevant payment details (such as your mobile wallet number or masked card details) are transmitted directly to the applicable processor under their own privacy and security frameworks.

gv99 does not store your full card numbers, CVV codes, or mobile banking PINs on our servers. We receive only a tokenised or masked reference confirming that a transaction was authorised. We encourage you to review the privacy policies of the relevant payment providers directly for a full understanding of how they handle your financial data.

Protection of Minors

gv99 is an adult-only platform strictly intended for users aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. If you are a parent or guardian and believe that a minor has registered on gv99 or provided us with personal information without your knowledge, please contact us immediately at [email protected]. Upon confirmation, we will promptly close the account and delete all associated personal data in accordance with our data retention procedures. Age verification is performed during the KYC process and any account found to belong to a person under 21 will be suspended and all funds returned in accordance with applicable procedures.

Updates to This Policy

gv99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for any other legitimate business reason. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent in-platform notice.

Your continued use of gv99.vin following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we are protecting your information. If you do not agree with any changes, you should discontinue use of the platform and may request account closure by contacting [email protected].

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way gv99 handles your personal data, our support team is ready to assist you. We are committed to resolving all privacy-related enquiries promptly and transparently.

Our team typically responds within one to two business days. For urgent security-related concerns, please indicate "URGENT" in the subject line of your message so we can prioritise your request accordingly.